Refund policy

Last updated: October 27, 2027 CAMTEES – Refund and Returns Policy

At CAMTEES, we want you to be happy with your purchase. If there's a problem with your order or you've changed your mind, we're here to help.

Online orders – 14-day cancellation rights

If you purchase a T-shirt through our website, you normally have 14 days from the day you receive your order to notify us that you wish to cancel, without giving a reason.

Once you've notified us, you have a further 14 days to return your item.

To arrange a return, please email info@camtees.com with your order number. We'll provide return instructions and the address to send your item to.

You can also bring the item to our Cambridge Market stall by arrangement.

Condition of returned items

You may inspect and try on your T-shirt as you would in a shop.

Please take reasonable care of it. If the item has been handled beyond what is necessary to inspect it, we may make a deduction from your refund for any reduction in its value, where permitted by law.

Return postage

If you're returning a T-shirt because you've ordered the wrong size or changed your mind, you are responsible for the cost of return postage.

Alternatively, you can arrange to bring the T-shirt to our Cambridge Market stall in person, avoiding postage costs.

If the item is faulty, damaged or incorrect, CAMTEES will cover reasonable return postage costs where a return is required.

Exchanges

If you've ordered the wrong size, we're happy to offer an exchange where possible, subject to stock availability.

You can either post the T-shirt back at your own expense or arrange to exchange it in person at our Cambridge Market stall.

Exchanges for change-of-mind purchases are offered for items in their original condition, unworn apart from trying them on, and unwashed.

Your statutory rights are not affected.

Refunds

For eligible online cancellations, we'll refund the price of the returned goods and applicable standard outbound delivery charges. If you chose a more expensive delivery option, we only need to refund the cost of our least expensive standard delivery option.

Refunds will be issued to the original payment method within 14 days of receiving the returned goods or evidence that they've been sent back, whichever is earlier.

Faulty, damaged or incorrect items

If your T-shirt is faulty, damaged or not as described, please email info@camtees.com

We'll resolve the issue in accordance with your rights under the Consumer Rights Act 2015. Depending on the circumstances, you may be entitled to a refund, repair or replacement.

Cambridge Market purchases

For purchases made directly at our Cambridge Market stall, we don't automatically offer refunds for a change of mind or an incorrect size.

However, we're happy to consider exchanges for unworn, unwashed T-shirts in their original condition, subject to stock availability.

This does not affect your statutory rights if an item is faulty or not as described.

For returns, refunds and exchanges, please email info@camtees.com

CAMTEES – Officially Licensed Band T-Shirts